Work United Resource Coordinator

Work United · Lebanon, New Hampshire
Department Work United
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $38,000-42,000

Granite United Way’s Vision is to be the preferred way people work together to build a community that values its collective responsibility to care for each other.  All employees at Granite United Way are integral to our ability to achieve our mission. Performance of the job duties outlined below will enable us to follow through on our promises to the communities we serve.


Granite United Way's commitment to advancing the common good in communities throughout New Hampshire draws power from the social determinants of health model, with an understanding that factors related to clinical care, healthy behaviors, community safety, economic stability and educational achievement are clear predictors of how long we live and how well we live. Granite  United Way serves as “host agency” for three regional public health networks in NH: Capital Area Public Health Network, Carroll County Coalition for Public Health, and South Central Public  Health Network. In addition, Granite United Way provides leadership and support for multiple statewide efforts in partnership with the State of NH, including the Recovery Friendly Workplace Initiative, COVID-19 Response Efforts, and the 211NH/Doorway Program.


If you are seeking a rewarding career in a collaborative working environment, you’re in good company! Granite United Way offers competitive compensation, exceptional benefits, flexible schedules and opportunities for advancement. Granite United Way embraces diversity and inclusivity, and encourages our team to pursue professional and personal goals. Live United is not just a credo here, it is our culture. UNITED is the way forward.


The primary role of the Work United Resource Coordinator (RC) is to provide onsite resource coordination for employees at their place of work. The RC meets with employees individually to assess, educate and coach them about community and employer resources to address life issues that are impacting work productivity. Developing trusting relationships with employees, managers, human resource staff and community partners while being positive and respectful to individuals of all backgrounds is the heart of the RC work. As a member of the Work United team, the RC will participate in the evaluation and data collection and work directly with other team members to share ideas, concerns, challenges and solutions.

  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  1. Develop and maintain relationships with employees, employers and community partners by traveling weekly to up to six different companies in the region, on a consistent schedule, to provide employees with one-on-one guidance and assistance. Reliable transportation is required. When on site at participating companies, employees will comply with the Work United dress code policy for program branding and safety purposes.
  2. Implement ways to promote resources and information widely inside each company. 
  3. Actively keep current with community and regional resources through on-site visits to agencies.
  4. Willingness to learn about various opportunities in the community to improve outcomes for clients
  5. A very high level of confidentiality and discretion is needed. The RC must be able to maintain client confidentiality at all times. Obtain, manage and report confidential data in compliance with HIPAA regulations and AIRS guidelines, if required. Responsible for keeping accurate client records. Building trusting relationships with employees is essential to the work of Resource Coordination.
  6. Be prepared to assist other Resource Coordinators with their companies on an as needed basis.
  7. Organize resources using the exercise of discretion and independent judgment with respect to the significant needs of the client.
  8. Work remotely as needed (such as via Zoom, Teams, or other online platform) and be able to work with clients via text, phone or email.

 

 OTHER DUTIES:

  • Other duties as assigned including administrative support as required.

 

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

 

  • Two to five years’ experience in resource coordination, consumer advocacy, community coordination, or as a public health coordinator. Equivalent combination of education/experience will also be considered.
  • Knowledge of, or ability to learn community and statewide resources (NH and VT)
  • Strong communication skills: excellent listening skills and effective speaking skills including the ability to respond to clients with patience, objectivity, and nonjudgmental demeanor.
  • Self-directed and flexible work style with strong organizational skills. 
  • Ability to follow through on complex issues for multiple clients. 
  • Capacity to be creative in seeking solutions; a problem solver; an inclination for outreach. 
  • Excellent interpersonal skills: ability to listen; to gain rapport and trust with employers, employees, and community partners. 
  • Positive attitude and passionate desire to help others find their own solutions. 
  • Proficient in Microsoft office applications including but not limited to Word, Excel, Outlook, and source information from the internet.
  • Must have a valid driver’s license and access to reliable personal transportation.
  • Ability to work well in a team, excellent interpersonal skills, and positive demeanor/
  • Ability to manage multiple priorities.

 

Preferred Experience and Skills:

 

  • Working knowledge of public assistance programs, as well as public/private resources such as child and elder care, transportation, financial coaching, etc. 
  • Recent attendance at one or more Bridges Out of Poverty Workshops. Be well-versed in, in agreement with, and able to convey, the principles of Bridges Out of Poverty.

 

ENVIRONMENT:

The venue of this position requires the willingness to work different shifts at employer sites in many different industries and the ability to:

 

  • Minimal requirement to reach at or above shoulder level; occasional reaching below shoulder level required.
  • Hand manipulation - equipment and controls, frequent; grasping and handling. 
  • Ability to travel throughout the territory required frequently. 
  • Ability to work a flexible schedule, which may include night and weekends. 
  • Ability to tolerate prolonged sitting and/or standing and to lift up to approximately 30 pounds to waist high level whenever necessary. 
  • Mobility includes regular sitting, some standing and walking.

 

Thank You

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  • Location
    Lebanon, New Hampshire
  • Department
    Work United
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    $38,000-42,000